Frequently
Asked Auto Glass Questions
Have auto glass questions? We have answers. If it’s not listed in our FAQs, just contact us – we’re happy to help!
How big of a windshield crack or break can you fix?
Will my insurance company cover my glass replacement?
Do you offer financing?
We have partnered with a third-party financing company. Our cash pay clients can now apply for financing if you don’t have glass coverage, or if you want to keep your insurance company out of the loop! Learn more about financing.
What kind of glass do you use?
What is the difference between OEM, OEE, and aftermarket glass?
OEE (Original Equipment Equivalent) glass meets the same quality and safety standards as OEM glass but is produced by a different manufacturer. It offers similar performance and fit but may have been manufactured by another OEM vendor.
Aftermarket glass is produced by a third-party manufacturer and may not meet the same quality and safety standards as OEM or OEE glass. It is often lower in price and may result in an improper fit.
Does replacing the original factory windshield create any problems?
Replacing a factory windshield will not cause any issues. Our well-trained technicians will ensure precise installation with original equipment manufactured parts, accurate calibration, and no water leak or air noise issues. Remember, your safety is our top concern!
Can I drive my vehicle immediately following my replacement?
A.G.E. recommends following the general safety guidelines for our premium grade urethane. After installation, refrain from driving the vehicle for at least 30 minutes to allow the adhesives to set properly. We provide essential safety instructions that should be strictly followed.
Do you warranty your work?
Absolutely! It is important to us to do quality work, and we take every possible measure to ensure it is done right the first time. Auto Glass Excellence offers a lifetime warranty against manufacturers’ defects and our workmanship for as long as you own the vehicle. We also provide a year of complimentary chip repairs.
Should you have a problem or concern, please contact us and we will address it immediately. We truly believe that our follow-up and service are superior to our competitors’.
Do you offer free dinners?
Mama always said “there ain’t nothing for free.” We offer the finest quality products and services, backed up with our warranty and our word. We don’t offer any gimmicks as part of our effort to introduce customers to our work. Satisfaction is guaranteed! Our customer is our No. 1 concern at A.G.E. We do not use deceptive advertising to lure our customers. We pride ourselves in doing business the right way.